Our Commitment to Your Privacy
Divergent Dog Behavior (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What Is Personal Information?
Under Canadian law, personal information means information about an identifiable individual. This does not include business contact information used solely for business communication.
Information We Collect
We collect only the personal information reasonably necessary to provide our services.
Information You Provide Voluntarily
You may provide personal information when you:
Information Collected Automatically
How We Use Your Information
We use personal information for the following purposes:
Consent
We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Consent may be:
Limiting Collection, Use, and Disclosure
We limit collection to what is necessary for the identified purposes and do not use personal information for unrelated purposes without consent.
Personal information may be shared with trusted third parties only when required to operate our business, such as:
Data Storage and Safeguards
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission or storage is completely secure.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Access and Correction
Under PIPEDA, you have the right to:
Cookies and Analytics
Our website may use cookies or similar technologies to understand site usage and improve functionality. You can disable cookies through your browser settings.
Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Information
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Divergent Dog Behavior
Email: [email protected].
Location: Thunder Bay, Ontario, Canada.
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada
Divergent Dog Behavior (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What Is Personal Information?
Under Canadian law, personal information means information about an identifiable individual. This does not include business contact information used solely for business communication.
Information We Collect
We collect only the personal information reasonably necessary to provide our services.
Information You Provide Voluntarily
You may provide personal information when you:
- Contact us through forms or email,
- Book consultations or services,
- Complete intake or assessment forms.
- Name
- Email address
- Phone number
- Information about your dog(s) and household
- Any details you choose to share related to services
Information Collected Automatically
- When you visit our website, we may collect limited technical information such as:
- IP address,
- Browser type,
- Pages visited and general usage data.
How We Use Your Information
We use personal information for the following purposes:
- To communicate with you,
- To deliver services and consultations,
- To schedule appointments,
- To send updates or newsletters you have opted into,
- To improve our website and services,
- To meet legal, professional, or regulatory obligations,
- We do not sell, rent, or trade personal information.
Consent
We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Consent may be:
- Express (e.g., completing a form, opting into emails)
- Implied (e.g., contacting us for services)
- You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.
Limiting Collection, Use, and Disclosure
We limit collection to what is necessary for the identified purposes and do not use personal information for unrelated purposes without consent.
Personal information may be shared with trusted third parties only when required to operate our business, such as:
- Website hosting providers
- Email communication platforms
- Scheduling or payment processors
Data Storage and Safeguards
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission or storage is completely secure.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Access and Correction
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Requests must be made in writing and will be responded to within a reasonable timeframe.
Cookies and Analytics
Our website may use cookies or similar technologies to understand site usage and improve functionality. You can disable cookies through your browser settings.
Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Information
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Divergent Dog Behavior
Email: [email protected].
Location: Thunder Bay, Ontario, Canada.
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada
